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Privacy declaration

Your privacy is very important to us. We collect information from you, and we therefore feel responsible to treat this information with the utmost confidentiality. By visiting our website or providing us with information you agree to our privacy policy as set out in this statement.

We reserve the right to change this privacy policy from time to time if necessary. The most recent statement will be published here. You can check this by regularly visiting our website to ensure that you are aware of the latest version. This statement applies to all communication and services of ProcessDelight. This privacy statement explains how we use and process your personal data.

About us

When we refer to ‘us’ or ‘we’ in this statement, we refer to ProcessDelight as a company, with trade number BE0685.868.291 in Belgium.

We act in accordance with the “Act of 08.12.1992 on the protection of privacy with regard to the processing of personal data”. This privacy law offers a general minimum level of protection and includes both the rights and obligations of the person whose data are processed and the rights and obligations of the processor himself.

We also act in accordance with the General Data Protection Regulation that has been in force since 25 May 2018. This places higher demands on organizations and companies that use data. Below you will find our privacy policy, fully adapted to this new law.

How and why do we collect your data?

We collect data through cookies, web beacons and similar technologies. These are used for storing and maintaining your personal preferences and data. The information we collect depends on, for example, your privacy settings, the products you use and the information you provide when you use our services. We also receive information about you via third parties.

The information you give us is, for example, the data you provide via our website (s), e-mail, a contract, telephone contact or via other communication channels. Even if, for example, you have an application letter or a C.V. we keep this information and our privacy policy.

The information we collect automatically about you is, for example, the information about your visit to our website, products you have viewed, the duration of your visit, any error messages, the full Uniform Resource Locators (URL), information about your interaction such as scrolling and clicks, and other actions you perform on our website (s).

We also collect technical information such as your interprotocol (IP) address with which you connect to the internet, the browser type, operating systems and your login details.

The information we collect about you is used for various purposes. First of all to provide you with information that you request from us. In addition, we use your data to:

• give you access to our website (s), applications, services and any tools that improve security and prevent possible fraud, or that allow the use of, for example, saved searches or a ‘shopping cart’.
• to keep you informed about services for which you have already registered or registered.
• to offer you information about any other services that we offer.
• to fulfill our obligations if you have signed a contract with us.
• to inform you of any changes to our services.
• assess the performance of our website (s), applications, services and utilities.
• improve the presentation of our website (s) and services so that they are displayed as efficiently as possible.
• to keep the safety of our website (s) optimal.
• realize internal objectives, such as research, data analysis and survey purposes.

The use of cookies, web beacons and similar technologies

Cookies

These are small text files that are placed on the hard disk of your computer via a website when you visit this website. A cookie can distinguish users from each other. There are many different types of cookies that each have their own function. For example, a permanent cookie contains credentials, and can remain on your computer for years if you do not delete it. Other cookies are immediately deleted when you close your browser (session cookies).

Cookies are necessary for us for the functioning of our services. We use cookies to store your settings and preferences, to fight fraud and we can offer you advertising based on your interests by means of cookies. Security measures are in place to prevent fraud. Only our authorized service providers and we have access to the cookie data.

Of course you can disable, block or delete these cookies if your device allows this. You can manage the preferences for cookies in the settings of your device or in your browser. However, these must be set separately. The options and functions may differ per browser. Check the settings of your device or browser for more information on removing, blocking or disabling these technologies. Third-party cookies are bound by the privacy policy of the third party.

You may not be able to use some functions or applications if you do not accept cookies and other similar technologies. Just like having to enter your password more often because you do not accept certain cookies.

Web pixels

These are small graphic images on a webpage or e-mail, hidden from the user. Web pixels are generally not visible, but transparent or have the same color as their background. The purpose of a web beacon is to check whether a user has read an e-mail or has seen a web page. Web pixels are usually used with cookies in order to identify users and user behavior. This makes it possible to analyze when a web page is visited or an e-mail is viewed. We too use web pixels to collect relevant data.

Other technologies

Other technologies are, for example, pixel ‘tags’. This is a piece of code that has been added to the source code of a website. It initiates actions through ‘triggers’. A ‘trigger’ causes, for example, sending a form or loading a new page.

Sharing information and personal data

It is possible that we occasionally share information or make it available to third parties, such as in the following cases;

• To protect our rights, property and safety – of us, our employees and our customers or others. This usually involves exchanging data with other companies to prevent fraud.
• If we are legally obliged or if data are requested by the government or another official government agency.
• To comply with a court order.
• We can make information available to ProcessDelight’s strategic partners if this information is required for the processing of contractual obligations.
• Provided other service providers are bound by our privacy policy regarding the storage and processing of your personal data.
• If we involve an external party for the processing of personal data on our behalf. However, this party is then bound by our privacy policy with regard to data and information.
• Personal details of our customers belong to the assets. If a merger is planned, an acquisition or a form of sale, the assets are transferred to these third parties or the buyer.

If we transfer personal data to parties outside the European Economic Area (EEA), this will be done in accordance with the requirements of the law, such as making agreements about the level of data protection in that country. Your data will also remain subject to the safeguards set out in the General Data Protection Regulation.

Safety

It is of great importance to us to protect your personal data and treat them with the utmost care. Obviously, we comply with legal obligations regarding the processing of personal data and privacy. We will also take all necessary measures with regard to the security of your personal data, in order to guarantee the safe processing of these data.

All information on this website was checked with great care. However, we can not be held liable for the content of our website (s)

Other cases

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