Customized Digital Workspace For i2coach

Motivated to assist call centre coaches

Coaching is a discipline in its own right. Motivating people to do their best every day is not easy. At ProcessDelight we are greatly motivated by making a difference with processes that really help clients move forward. That’s what we just achieved for i2coach, an outsourcing company for team coaches in call centres.

To strengthen i2coach’s operations, we set up a customised digital workspace. We automated the timesheet registration in such a way that coaches can input their hours using an Outlook calendar. This results in a comprehensible Excel dashboard that enables the billing to be done quickly and correctly.

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Questions or comments? Discover how ProcessDelight makes a difference for your business processes. Contact us right away.

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